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At Smart Work Live, we are committed to delivering high-quality educational content, awareness resources, and promotional materials related to skills, learning, and career growth. Our refund policy is designed to be clear and fair to all participants.
- All sales of digital courses, downloadable resources, and recorded content are final and non-refundable once access has been granted.
- This is because digital products cannot be returned, and immediate access means the product has been delivered in full.
- Refund requests allowed up to 48 hours before the scheduled start time.
- No refunds for cancellations within 48 hours of the event or for non-attendance.
- If an event is cancelled or rescheduled by Smart Work Live, you will receive either:
- A full refund, or
- Credit towards a future event.
A full refund may be requested if:
a. The request is made within the first 7 calendar days from the program start date (no requests accepted after this period).
b. You have attended:
- No more than 2 sessions if each session is 2 hours or less in duration, OR
- No more than 1 session if the session duration is more than 3 hours.
c. A valid cancellation reason is provided in writing.
d. Submit your refund request to: contact@smartworklive.com before the end of the first week.
- If you face problems accessing purchased content, email us within 7 days of purchase at contact@smartworklive.com.
- We will try to resolve the issue.
- If unresolved, we may issue a full or partial refund at our discretion.
To request a refund (where applicable), please email:
contact@smartworklive.com
Include:
- Full Name
- Date of Purchase
- Order ID / Transaction Details
- Reason for Refund
Processing Time:
Refunds are processed within 7 business days after approval. The amount may take up to 10 business days to reflect in your account, depending on your payment provider or bank’s processing timelines.
Email: contact@smartworklive.com